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  • Customer Service


  • VFS - feedback & complaints

    VFS aims to provide a professional and efficient service to all its customers and welcomes feedback that will help improve the services they provide. VFS will investigate all complaints fully. VFS will acknowledge receipt and will provide a full reply within 20 working days.

    You can submit feedback or a complaint in the following 2 ways:-

    Email:

    Duty Manager - Dubai
    Email: feedback.UKDXB@vfshelpline.com

    Duty Manager - Abu Dhabi
    Email: feedback.UKAUH@vfshelpline.com

    In person:

    At the visa application centre. The visa application centre also has a complaints register. If you wish to make a comment in the register, please ask the supervisor or manager to provide it to you.

    • You will need to provide the following information:-
     
    - Your name
    - Address
    - Telephone number
    - A clear description of your complaint and as much detail of names, dates, places and other background as possible.
    • If you are a visa applicant you should also provide:-
     
    - Your date of birth
    - Type of application
    - Any application reference number(s)


  • UK Border Agency - feedback & complaints

    You may also provide feedback or make a complaint direct to the UK Border Agency about the service you have received from VFS or the UK Border Agency. The UK Border Agency will provide you with a full reply within 20 working days. You can submit your complaint or feedback in the following 2 ways:-

    Email:

    visa.abudhabi@fco.gov.uk

    In writing:

    The Operations Manager
    UK Border Agency Abu Dhabi
    British Embassy
    Khalid bin Al Waleed St (Street 22)
    PO Box 248
    Abu Dhabi
    United Arab Emirates

    The Operations Manager
    UK Border Agency Dubai
    British Embassy
    Al Seef Road
    PO Box 65
    Dubai
    United Arab Emirates

    • You will need to provide the following information:-
     
    - Your name
    - Address
    - Telephone number
    - A clear description of your complaint and as much detail of names, dates, places and other background as possible.
    • If you are a visa applicant you should also provide:-
     
    - Your date of birth
    - Type of application
    - Any application reference number(s)


  • UK Border Agency online customer survey

    We are continually trying to make improvements to the service we provide to our customers. We are asking for you to help by completing our customer survey on the UK Border Agency website. The survey, which should take less than 5 minutes to complete, asks for your views on how satisfied you have been with the level of service you have received when you made a visa application.
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