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- Offline Terms and conditions
VFS GCC LLC("VFS") has been duly authorized by Visit Britain to
undertake the transaction.
By using these services provided by VFS you agree to be bound
by these terms and conditions.
VFS reserves the right to change these terms and conditions at
any time without notice by posting changes online/removing any
product or in any manner whatsoever. You are responsible for reviewing
regularly information posted online to obtain timely notice of
such changes.
Accuracy of information and liability of VFS
VFS does not accept responsibility and VFS disclaims all warranties,
express or implied, including as to the accuracy of the information
contained in any of the material, implied warranty of merchantability
and fitness for a particular purpose. The sole and entire maximum
liability of VFS for any reason and your sole and exclusive remedy
for any cause whatsoever shall be limited to the amount paid by
you for the particular product/item purchased by you. VFS is not
liable for any indirect, special, incidental or consequential
damages including damages for loss of business, loss of profits,
litigation or the like whether based on breach of contract, breach
of warranty, tort (including negligence) product liability or
otherwise. All items are subject to availability.
Prices
All prices, unless indicated otherwise are in local currency.
In a credit card transaction, you must use your own credit card.
VFS shall not be liable for any credit card fraud. The liability
to use a card fraudulently will be on the user and the onus to
'prove otherwise' shall be exclusively on the user.
VFS reserves the right, without prior notice, to discontinue
or change specifications and prices on products, programs and
services offered in its visa application centers without incurring
any obligations VFS reserves the right to limit the order quantity
on any item and/or refuse service to any customer without prior
notification.
Change or cancellation of your order
You are entitled to return the goods purchased to the visa application
centre from where you have purchased the goods within seven working
days from the day on which you purchased the goods. Please carry
the receipt issued by VFS against the purchase at the time of
return of the goods.
Acceptance of the transaction shall be at the sole discretion
of VFS.
Please note that there will be a cancellation charge of 20% of
the purchase price which shall be deducted at the time of refund.
Refund will be made by cheque within a period of fifteen days
and will be sent at the address provided by you.
Refund conditions
Please note that the following conditions apply depending on which
product you are returning.
Books, maps and posters
You may return your order within seven working days after the
day on which you receive the goods.
Transport tickets
BritRail passes, travel cards, Oyster cards, touring passes and
tickets.
Refunds are limited to completely unused and invalidated passes
or tickets. No refunds will be granted on partially used passes
or tickets. No refunds will be given on reservation fees.
Certain ticket categories may have special conditions which do
not permit changes or cancellation.
Downloadable MP3 Files/E-vouchers
We regret that we are unable to offer refunds on these products.
Law & jurisdiction
This agreement shall be construed in accordance with the applicable
laws of United Arab Emirates. The Courts at Dubai alone shall
have exclusive jurisdiction in any disputes arising out of this
agreement.
Contact us
For questions, inquiries, or correspondence of any other matter,
please click here for the "Contact Us"
page on this website.
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